Returns Policy

Last updated: August 22, 2026

We want you to be fully satisfied with your KIXWAY purchase. This page explains our returns process and eligibility criteria for customers in the United States, Canada, Germany, the United Kingdom, and Australia.

1. Return Window

Returns are accepted within 14 days of the date you receive your item. Requests submitted after this window will not be eligible for a return.

2. Eligibility for Returns

To protect the integrity of our products and ensure fairness to all customers, returns are only accepted where:

  • The item received is not as described on the product listing, or
  • The item arrives damaged or defective

In both cases, the customer must provide solid proof to support the claim — such as clear photographs or video of the item, its condition, and (where relevant) the original packaging — submitted at the time of the return request. Returns will not be accepted for reasons of change of mind, incorrect sizing preference, or similar reasons not covered above.

3. How to Request a Return

To start a return, contact us at kixwayll@gmail.com within 14 days of receiving your item. Please include:

  • Your order number
  • A description of the issue
  • Photographic or video evidence supporting your claim

Our team will review your request and confirm whether it qualifies for a return.

4. Return Shipping

Once a return is approved, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method, as KIXWAY is not responsible for items lost or damaged in transit back to us.

5. Condition of Returned Items

Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories, unless the return is due to a defect present upon arrival.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within a reasonable timeframe. Please note that shipping costs (where originally charged, such as remote area surcharges) are non-refundable.

7. Statutory Rights (UK, EU, and Australia)

Nothing in this Returns Policy limits any statutory rights you may have as a consumer:

  • UK and EU customers retain their statutory right to withdraw from a purchase within 14 days of delivery under applicable consumer protection law.
  • Australian customers retain the consumer guarantees provided under the Australian Consumer Law for goods that are faulty, not fit for purpose, or not as described.

8. Contact Us

For questions about a return, please contact:

KIXWAY 5900 Balcones, Austin, TX 78731, United States Email: kixwayll@gmail.com Phone: +1 (604) 871-3523